What does your business do?
Book travel arrangements for leisure or corporate clients, matches hotels, flights, cruises, trains, transfers to customers requirements Be it a package holiday with renown package tour operators to tailor made holidays or travel arrangements bespoke to their needs.
What problem do you solve for your customers?
Where to go, how to get there, where to stay, what to do once there. Take away financial uncertainty of product. Peace of mind with 24hr emergency duty office.
Who are your target customers?
Anyone who has travel needs but in particular those customers who want recommendations, advice, support, flexibility, someone who needs someone to take control and organisation of their travel needs. Someone who requires someone to be available 24/7 just in case of a problem or a point of contact.
What is your biggest achievement in business?
Consistently delivering high levels of customer service wth a 100% customer satisfaction report and a 92% customer retention.
Why did you join BRG?
To drive more business, to support and help other businesses, to contribute to local charities
How has BRG helped you and your business?
Brg has driven new customers for me, ultimately increased turnover and revenue, it has given me contacts to other reputable businesses within the area which has helped my customers also. It has increased my circle of business associates as well as build personal friendships
What are your passions / interests outside of work?
Love to travel, cook and keen theatre goer